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This happened to me too!!! I'm still trying to communicate with them before I escalate but I already got the "sorry, you'll have to return them at your own expense." I truly hope PayPal does the right thing here. I simply don't understand why they continue to facilitate these scam artists. My story (and the review I was trying to leave on their site):
DO NOT ORDER FROM THIS COMPANY. See the hundreds of angry reviews by customers on PayPal’s website. This company (UnfadeMemory.com) is also known as ChicHola, and the parent company is CHICV International Holding Limited. You buy the item, they don’t send it, you complain to PayPal, they finally send something (in my case 2 months later), but it isn’t what you thought you were ordering, or they’ll even send a partial order. In my case, these boots, which are so cheaply made with ugly plastic heels (NOT what you see on the website) that would barely last an hour of wear. Then when you ask for a refund, they want you to send the item back to China AT YOUR EXPENSE, or hey, they’ll just refund you a measly 10% of your order and call it a day. TOTAL SCAM. BEWARE!!!
I ordered $67.30 that was taken out of my account on Oct 6th I have still not received the items I ordered.
You can't get in touch with them - that's the point. You can respond to an email only if they actually sent you one. You should have received a confirmation of order from them initially so try that way. Alternatively complain to Paypal. I have been doing it for months and so have many other people but to no avail. It seems to fall on deaf ears. CHICV International is a massive organisation as far as I can see and Paypal will receive an awful lot of revenue from transactions with them. I will not be able to post an address or an email address here so you need to either contact Paypal through their 'complaints' section or Google their main office and CEO and drop them a little line!
Holy Crap! It's only taken 3 months and tons of emails, messages and chats with Paypal, but I just got a full refund! I am out the $35 to ship the package back to China, but the full order amount of > $130 has been credited back to my account!
For those in the same situation, I followed PP's directions, then when the case was closed the first time because I finally got a shipment, I contested that and they reopened the case for being "item not as described". I've got pictures of the crappy merchandise and had threatened (promised?) to go public with some consumer protection organizations. I sent it back by USPS - which indicated that tracking is not available to China! But I did get a US Customs form and document number- which is official identification per the USPS. I have no idea if the package actually was received in China, but I'm glad it's done.
Never, ever, EVER ordering from a company like this again! And be aware, there are plenty of these chameleon companies out there!
I placed an order Oct 23rd, 2018. took over 6 weeks to get half the order, still missing boots, paypal closed my dispute, and Im super mad. I am asking for a refund for the boots, still waiting to see what paypal does. Not Happy!!!!
Today I FINALLY received an acknowledgement from PayPal shown here.......................................
Dear Susan Reid-Povall,
Thank you for your recent contact concerning your PayPal account. Your complaint has been forwarded to the Executive Escalations department for review.
Ms Reid-Povall, I understand that you have reached out to our executives regarding a merchant who uses our platform to accept payments. Please allow me to offer further explanation concerning your issue.
Firstly, I would like to apologise if you feel that your previous contacts to us were not answered. I am aware that you are providing feedback regarding this merchant.
I can assure you that your feedback has been taken on board and will be reviewed via the appropriate department, however, no further information can be given on this.
Whilst I do sincerely regret I could not be of more assistance today, I hope I have clarified why. Should you have any further queries please do not hesitate to contact us (had to delete address).
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