Disputes, upset, customer service
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Perhaps that the Application programming interface (API) between PayPal and the carrier are only capable in confirming some of the address information like city, state/province, zip code, and country (not the street address, for privacy) or just the tracking "Status", and no deep investigations are made on initial decision since it is all automated. So you'd have to get official documentation from the carrier showing that tracking number for said package is not to your shipping address, etc, pdf it, ready for upload and contact PayPal to appeal the decision. Note that response will take longer due to limited staffing so patience and perseverance is needed.
Or you can just dispute through your credit card if that is how you paid:
See section "Dispute with us or your card issuer":
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#purchase-protection
Kudos & Solved are greatly appreciated. 🙂
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