Dispute to a Claim

[_MAC_]

I cannot respond to the last message from the seller. His response is not acceptable. I will not pay freight back to China on a $45.98 claim. I did not create this issue and I certainly will not pay $33.60 postage from a supplier that shipped a substantially different item from Florida for $5.99.

I cannot find where to upgrade to a Claim in the Resolution Center and trying to get through all the menus and dead ends on PayPal is making me crazy.

Any assistance is appreciated.

[kernowlass]

@_MAC_ 

Even if paypal find in your favour you would have to pay return shipping...........

Paypal buyer protection can never be a 100% coverall, so in the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa...

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.