Dispute denied with no merit

[stiles_david]

I ordered a set of ciro 3d lights for my harley from a website that turned out to be some chinese company. They never sent me any info or responded to the email or website customer service options. Then I found a tracking number they provided to PayPal on my statement, contacted UPS- and they told me the tracking number was to my zip code but for a business address and delivered to a dock on a specified date. The tracking number didn't match my info so they could not help me with a dispute in delivery. PayPal denied my dispute because the merchant gave a tracking number??? So I'm out $100 because they found a new way to scam the system? This is unacceptable... Any ideas?

[FrankieA1]

I thought pay pal would help if an order was never received. Thats why I went through them to start with. I ordered a tennis ball launcher off face book with a company called Sihe Trading co. I never received it so I filled a dispute with pay pal. They denied the claim because they said the company told them their tracking number said it was delivered. I never got a tracking number and they won't answer my emails. I guess PayPal takes their word and that's it. I will never order anything else from facebook and will think twice before using PayPal again !!!!

[szekelyc]

Same thing is happening to me, and now Paypal is answering my customer service emails with a form letter saying they can't respond due to COVID-19.

I purchased a computer case through a fake website, and have provided more than enough evidence to Paypal to prove that's it fraudulent. Seller provided fake tracking info to Paypal and the dispute automatically closed.

When I try to chat with customer service they keep telling me they are sending me to an account specialist and then the thread sits there for hours with no response. 

I think Paypal customers need to start looking into a class-action lawsuit as Paypal is aiding and abetting these scammers at this point.