I made a purchase on April 18th. The seller immediately sent tracking information for a package received in my town on March 30th. This is clearly not my package for the following reasons -
1. So called package received 18 days prior to being ordered.
2. Package was received at an office - not my home.
3. Package weighted 16 pounds. My items ordered would not total 16 pounds.
Every time I try to reopen the case, it's automatically closed. How can I escalate this to get my money back?
