Dispute declined

[may37]

Hello

My dispute asking refund was declined by Paypal. I got only half of items I purchased and also I damaged goods. 

It all just because the company supplied the tracking number.

The paypal did not ask for extra information from my side to provide the shipment was not complete.

I am very disappointed with their decision. Is there anything else I can do?

[kernowlass · Accepted solution]

@may37 

If the dispute was closed because the seller provided a tracking number then you must have opened a dispute for non receipt of item.

What you should have done was open a dispute for item received but not as described ie incomplete order or missing items / not as described.

Then paypal would have told you to return what you did receive back to the seller for a refund.

[BONNIFEE]

To kernowlass...I have a question.. what if seller gave me a tracking number but when I went to the usps site it stated that there was no info regarding this number? Then what Thanks

[PayPal_JonK]

Hello @BONNIFEE,

Welcome to our Community Forums! If your tracking number is invalid, I recommend first communicating with the seller as it's possible they may have mis-typed your that info. If they do not respond or the information is still invalid, I'd recommend opening an Item Not Received dispute on that transaction. Here's a Help Center article that will help out there: I didn't receive my item or it's different than described. Should I open a dispute?

Have a great day!

 - Jon K

[ms-dj]

I also had my dispute declined. I made the dispute as not as described. I was advised by PayPal to return the item which I have done and they have closed the case. Can you advise me on what can be done . Thank you

[kernowlass]

@ms-dj 

Did you provide paypal with a tracking number that proved delivery of the item back to the seller?

[Lanaz1]

No way to provide PayPal with tracking number that I sent the item back

[ms-dj]

Yes I provided them with the tracking number. They confirmed that it was received.

[ms-dj]

Hi yes I provided Paypal with the tracking number

[kernowlass]

@ms-dj 

Appeal.