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I made a purchase via the depop app. He refunded the purchase via the app and asked me to pay via PayPal friends and family which I foolishly did. Shortly afterwards I message to check he had posted the item. His profile had been deleted. I opened up a dispute with depop who wouldn't help. I've opened up a dispute with PayPal who won't help. I cancelled my PayPal direct debit with my bank so the payment didn't come out. My PayPal account is now in default because if this. I raised a dispute with PayPal because this person has scammed me. I will not be putting in any money into my account to pay this person. I have been in touch with this person to return the money to my account but am not getting anywhere. Until he has refunded me what he owes I will not be using PayPal. How can I get PayPal to get the money back from him as I'm not getting anywhere with anyone.
A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no Buyer protection as no goods or services should have been exchanged.
If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his paypal fees and negates your buyer protection at the same time.
You would also not be able to open a dispute apart from one citing an unauthorised transaction but that would be automatically closed as you did authorise the initial payment.
Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.