Claim - time taken

[Jeweldika]

Hi,

I submitted a claim against a problem seller, who hasnt issued a refund, hasnt replied to my messages. She hasnt replied to any of paypals messages, and it has passed the allowed timeline paypal gave her to respond.

How long, on average, does paypal take to come to a resolution in instances such as these?

Thank you in advance.

[kernowlass]

@Jeweldika

Once a deadline has been reached, paypal normally review / refund within 48 hours of that deadline.

[Jeweldika]

Hi, it has been 6 days since the time limit for reply, what would you recommend  i do?

Thanks so much.

[s_nuttawut]

Do you get refund from paypal already ?

[Jeweldika]

No I havent received anything yet! What should I do??

[s_nuttawut]

Me too 7 days already 

I have called to paypal but nothing update , Just wait for review for a case.

I don't know what's happend.

Thank you

[s_nuttawut]

today 1-2 PM  PT , I will try to chat with paypal team.  Maybe you can try this.

THank  you

[Jeweldika]

Thanks,

Let me know how you get on after speaking with them!

[s_nuttawut]

Ok,  have you call to paypal already ?

[s_nuttawut]

Thank you for contacting PayPal.
 
We've reviewed your account and see that your case has been escalated from a dispute to a claim on ( 10/02/2018 ). We have asked the seller to provide us with information relating to this case , The seller has not yet responded. If they don't respond within (1) calendar days, we will automatically close the claim the following day.

We'll email you at the end of this time period to let you know the final status of the case. You can also visit the Resolution Center in your PayPal account at any time for updates on this case.