Claim on atm

[Scotsara1]

I recieved money from a friend I then went to the atm to withdraw it there was a software error and it kept my money not giving me anything . I went into the bank they told me there was nothing they could do as they didn't service that atm. So I filed a claim then 3 weeks later I was told by a adjudicator that the friend needed to contact her bank she did and they told her there was nothing they could do so now what??

[sharpiemarker]

@Scotsara1 

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