I purchased an item on the Chakros.com website but when I got the PayPal receipt it had Chinese characters and a weird seller name not related to the website. I still haven’t received a receipt from the seller and feel this is a scam.
How can Paypal not call anyone due to COVID19? Everyone is working from home either by phone or internet. I never thought Paypal would do this to their customers. I'm sure they also outsourced their customer service and that's why they won't call anyone. So we all got scammed and Paypal won't take any responsibility for allowing a scammer to use their service. Maybe they receive kickbacks from various scammers.
Don't even file with Paypal. Like you said, it will be lost. File with your bank or credit card company. A shame that Paypal knows this is a scam by the sheer number of complaints, but would rather protect the scammer.
Just got an email saying the case was resolved in my favor and I’m getting a refund. From my experience, I’d say file with PayPal to CYA but also do what you think is needed with the bank/credit card co. I stayed online and chatted with online reps enough so they could document my account and issue, I also told them about the wrong tracking ID from UPS and how they were willing to talk to PayPal to confirm the tracking ID was not to my address or name. I guess I’m at a “ forgiven but not forgotten” state with PayPal. But also, lesson learnt and a lot more vigilant when it comes to shopping on the internet.
Don't give up. PayPal has contact with Customers that we , the buyer, don't see. They know how to get in contact with them. They have a lot of claims obviously. I didn't think they were considering mine either but I eventually got my money back.
I haven't dealt a lot with PayPal, just used it here and there over the years, but I am really surprised by their response to this. I also just got an email saying they had denied my claim due to a tracking number provided. I haven't seen that number but wouldn't be surprised if it is like many others and says my item was sent before I even ordered it. This is so obviously fraud and they haven't shut down this merchant yet and dealt with all these issues. Its pathetic for a company like PayPal, really disappointed.
