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Cancelled an order

Contributor

Cancelled an order

Bought something yes I bought an energy saver then read it’s a scam and don’t work so I cancelled the same day I ordered and asked for a refund, the shop asked why so I said I don’t want and made a mistake ordering , 3 emails and they sent the item so I get in touch with PayPal who say nothing they can do and closed the case really , I thought PayPal was a safe way to buy things but it’s like they don’t care
5 REPLIES 5
Esteemed Advisor

Re: Cancelled an order

@Jocklodge 

 

Which dispute did you open? Hope it was not unauthorised as that is telling paypal your account was hacked and you did not make the transaction, it would be closed when they saw you did.

 

Paypal does not cover buyer remorse and can't cancel completed transactions.

They cover you for non receipt of item IF it does not arrive OR item received but not as described if it turns up and is tat.

 

Paypal does not 'care' as such, they follow policies and procedures as per the user agreement.

Shame you didn't come and ask on here first.

If you can say what you actually did we may be able to advise further.


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Contributor

Re: Cancelled an order

Well I thought when they never cancelled then sent I thought it was unauthorised so yes that’s what I did , it’s ok it was only £31 , this is the second time PayPal have proved to be unsafe so I will be deleting my account, it’s clear they support the seller and not the buyer also I thought I was buying from America but seems to be china , am just sick of these dodgy sellers . Thanks anyway mate
Esteemed Advisor

Re: Cancelled an order

@Jocklodge 

 

Paypal is safe, but these are not........so its up to you to risk assess your transactions.


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.


Advice is voluntary.
Kudos / Solution appreciated.
Contributor

Re: Cancelled an order

Thanks but the facts are PayPal know these bad sellers so why allow them to carry on ?
Esteemed Advisor

Re: Cancelled an order

@Jocklodge 

 

Paypal would not be able to check every seller / merchant in over 200 countries worldwide that adds paypal to their website to accept payments.
So they give you 'some' buyer protection but the onus is on you to risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The BEST thing is to not buy from them in the first place which is why I post the above info so folks can recognise these scammers.


Advice is voluntary.
Kudos / Solution appreciated.