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Ordered an item that should have weighed over 120 pounds. Got a tracking number from seller (only communication from seller) showing a weight of 1.7 pounds being shipped. Nothing came even though UPS said they delivered package. Son-in-law ordered same product from same seller only USPS claimed they delivered a package. UPS now says my package was lost. Paypal "investigated" by contacting seller. When seller gave them the worthless tracking number. Paypal says "Good enough for us!" "Case closed"!! Some investigating!
They don't investigate, disputes for non receipt are mostly automated, seller provides tracking = seller wins.
So then to get your money back from a scam china website or did you buy from a social media ad? you have to do some legwork so don't give up and.............
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.
You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.