Cancel or Resolve Dispute

[Jersh]

I opened a dispute and have since worked it out with the company. As the dispute is still sitting in review stage - it doesn't look like I can resolve the dispute or cancel it via the resolution center as directed in the HELP instructions. 

I was told by the company I worked with that the dispute needs to be resolved or cancelled or they will sometimes flag the account as in debt and ban my user account if it comes through on their end (they could not see it yet). I would try to call Paypal but apparently due to Covid, they are not accepting calls. I sent a message via the messaging capabilities but have yet to receive a response. Want this corrected ASAP to prevent my account being banned from the seller. 

Is there a different way to cancel a dispute, or get into contact with a real person at Paypal? 

Thanks,

Josh

[kernowlass · Accepted solution]

@Jersh 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.

If you have got your item or a refund then if its at the dispute stage you can close it BUT if you have escalated to a claim you may have to contact customer services to close it for you.

If its marked as unauthorised then you can't close it without contacting c.s. first.

Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


 

[Jersh]

Thank you for the quick response! As you said, since the refund was issued the claim has now been closed. Just to clarify, this was with Sony PlayStation - not like some random seller. I saw the refund had been issued after speaking with customer representatives and getting the issues figured out last night, but it didn't look like the status of the dispute had updated as of this morning. The rep told me that leaving a claim open can be an issue and mark the PlayStation account as is "in debt" and it be banned. Not sure how it works exactly or if they new what they were talking about - but wanted to make sure since the refund was showing, the claim would be closed soon as to not cause any issues. 

Thanks again