Can't open a dispute in line with my very common transaction / being scammed.

[JamieCal505]

I bought some electronics on ebay for Xmas for what seemed a too good to be true price. The seller immediately closed their account.

I've tried contacting their email, but no use (and lets be real here, they have no intention of responding).

I thought this was a routine case and easy to get my money back on Paypal, but so far that's been proven wrong. The only 2 complaints I can file is for 1/ unauthorized payment, and 2/ a billing issue. Neither cover what I need. 

I've had to get my money back on Paypal a few times, but I can't seem to do it anymore. I think resolution center has been changed, because they want me to contest this on ebay only.

What do I do guys? This has been very stressful to me and Paypal's email support has been terrible. Do I file a complaint as a billing issue and say it was the wrong amount maybe?

[kernowlass]

@JamieCal505

Did you pay via Ebay checkout?

If so then go and open an Ebay dispute first.

[kernowlass]

@JamieCal505

Did you pay via Ebay checkout?

If so then go and open an Ebay dispute first.

[JamieCal505]

I have tried that. What happens is, it forwards me to paypal and tells me "you haven't selected a transaction."

So I click "select a transactiong", which brings me to the old layout of paypal. I highlight the fraudulent transaction, click continue, which brings me to the current paypal resolution center in the current paypal layout.

In other words, in brings me to the resolution center I can access on Paypal already. Which, again, gives me 2 options: either report as a billing issue, or as unauthorized activity. It's neither of those things.

As it stands, the payment is still pending. If I click the transaction on the old layout, it says "You can still report the problem in the Resolution Centre within 180 days.", but when I click 'resolution centre', it says "This transaction cannot be disputed at this time. This is usually because the transaction has not yet been completed."

Is there anything I can do? Is there any way I can access Paypal strictly through the old layout rather than the current one? 

Please help, I badly need it.

[kernowlass]

@JamieCal505

Why didn't you say the payment was still pending, if you don't give us the facts we can't advise.

If its pending then you can't open a dispute as the seller has not been paid and if he was a fraudster then unlikely it will go through.

So if no cancel option and it remains pending then it will 'time out' 30 days post payment.

[JamieCal505]

You were wrong btw, it was a scam. 

[kernowlass]

@JamieCal505 

I wasn't wrong, pretty obvious it was a scam.

However what i was trying to do was work out the best way for you to open a dispute which you can't do if the payment is still PENDING.

As i said above if it changed to completed you could then open a dispute, if it stayed pending it would time out 30 days post payment.

So...your welcome.

On your new thread today you stated...........

but I couldn't access the resolution center correctly in this new layout. I can't remember all the details, but the payment was pending for ages then it went through.

Which is exactly what I said above, if it changed to completed then you should have opened a dispute.