Can not receive payment

[Sukhchain509]

A company sent me a payment. An email arrived its written that :-

"Before we can deposit the funds into your account, we need a bit more information about your account or recent transactions. To provide that, just log in to your account, and go to your account overview. Select the More menu, then choose the link that takes you to our Resolution Centre.

Please provide the missing information by 31 May 2021, or the funds will be returned to the sender. "

If anybody else has faced this problem then please tell me the solution.

[PayPal_Celeste]

Hi @Sukhchain509,

Thanks for your post, and welcome to the Community! From what you've mentioned, it sounds as though PayPal may be asking you for more details before you can receive the payment. Here is a great Help Center article about How to Receive Payments. I'd also recommend reviewing this Help Center article on How to Remove a Limitation from my Account. I hope this helps!

Thank you,

- Celeste S.