Good day @borsope
Welcome to the community and thanks for posting.
If there's any problem with your purchase and there's no way for you to get ahold of your seller directly, I suggest you to open a dispute. Our dispute process allows for buyers and sellers to communicate openly together.
Please click the link to be guided >>> I didn't receive my item or it's different than described. Should I open a dispute?
You may also escalate the dispute anytime within 20 days in the event that your seller is unresponsive and unwilling to help. Kindly click How do I escalate a dispute to a claim? and see the difference between a dispute and claim >>> What's the difference between a dispute and a claim?
I hope this helps!
Note: All links provided are specific for US accounts. You may have different procedure if you are located outside the US.
***If you saw a post that is helpful, kindly give the author Kudos or accept it as a solution. Thank you and keep safe!
