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Can not contact seller

New Community Member

Can not contact seller

I ordered an item and cannot contact the seller

PayPal Employee

Re: Can not contact seller

Good day @borsope 


Welcome to the community and thanks for posting.


If there's any problem with your purchase and there's no way for you to get ahold of your seller directly, I suggest you to open a dispute. Our dispute process allows for buyers and sellers to communicate openly together.


Please click the link to be guided >>> I didn't receive my item or it's different than described. Should I open a dispute? 


You may also escalate the dispute anytime within 20 days in the event that your seller is unresponsive and unwilling to help. Kindly click How do I escalate a dispute to a claim? and see the difference between a dispute and claim >>> What's the difference between a dispute and a claim? 


I hope this helps!


Note: All links provided are specific for US accounts. You may have different procedure if you are located outside the US.



***If you saw a post that is helpful, kindly give the author Kudos or accept it as a solution. Thank you and keep safe!