@Joshmccann
What did you categorize as the condition near the top of the listing description. (I hope you chose the last one):
Cameras & Photo, Cell Phones & Accessories, Computers, Tablets & Networking, Electronics, Home & Garden, Musical Instruments & Gear
- New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller's listing for full details.
- Open Box: An item in excellent, new condition with no wear. The item may be missing the original packaging or protective wrapping, or may be in the original packaging but not sealed. The item includes original accessories. The item may be a factory second. See the seller's listing for full details and description.
- Manufacturer refurbished: An item that has been professionally restored to working order by a manufacturer or manufacturer-approved vendor. This means the product has been inspected, cleaned, and repaired to meet manufacturer specifications and is in excellent condition. This item may or may not be in the original packaging. See the seller's listing for full details.
- Seller refurbished: An item that has been restored to working order by the eBay seller or a third party not approved by the manufacturer. This means the item has been inspected, cleaned, and repaired to full working order and is in excellent condition. This item may or may not be in original packaging. See the seller's listing for full details.
- Used: An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and description of any imperfections.
- For parts or not working: An item that does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. See the seller's listing for full details.
With the PayPal dispute system, SNADs are not covered UNLESS, the reason the buyer gives in the course of the dispute is more like a buyer's remorse (don't fit, didn't like, didn't meet expectations but materially as described, bought by mistake, etc.) so it depends on the circumstances of your case. If you did not select the "For Parts or not working", well, you'll just have to drill your side of the case a little harder to try and tip the scales when escalated to PayPal. The worst case scenario is to accept return for a refund solution again.
Kudos & Solved are greatly appreciated. 🙂
