Bank account cannot be added - 220 Days of limitation

[Erijett]

Hi, my account has been limited the 6th September 2019, which means today is completing 221 Days , 41 days after the 6 months limitation.

When i'm trying to link my Bank account i receive an error message saying :

"There’s a problem with your account. Please go to the resolution center so we can help you resolve this quickly."

The problem is when i go to the Resolution Center i cannot find anything to "Resolve"

I have two notifications on my account, when i click on both of them they redirect me to the same page below :

I can't resolve anything, i can't link my Bank account, i can't either chat with the agents because they're all the time OFFLINE ! ! ! ! ! 

All the email responses i receive from PayPal are automated and cannot read my message carefully in order to give an exact answer !

Please help.

[sharpiemarker]

@Erijett 

Did you even receive an email that you can withdrawal? Depending on your case, PayPal can hold the funds longer than 180 days in some cases according to  user agreement.

Definitely need to reach out to customer service to do an identity check before they allow you to add bank account for withdrawal. These days it is difficult to get a hold of customer service due to closed/limited phone lines and staff. Have to keep trying:

1. Log on.
2. Click HELP at the top menu.
3. Scroll down and click CONTACT US.
4. Scroll down to click MESSAGE US or other contact options such as Live Chat.

If calling, call early, during business hours, west coast time to try to get a US rep.

Or contact via social media:

Facebook (US): https://www.facebook.com/PayPal/

Facebook (Worldwide): https://www.facebook.com/paypal

Twitter (Worldwide): @AskPayPal 

[Erijett]

@sharpiemarker Yes, i already received the email the 31st January saying that the Funds are eligible to withdraw.

I kept trying to contact via Facebook & Twitter but in vain , no response.

I can't call or either chat.

I already sent the ID for identity confirmation.

[Erijett]

@sharpiemarker When i click on Message Us it keeps refreshing the page, they don't give me anyway to send a message.

[sharpiemarker]

@Erijett 

You provided ID again when you tried to add bank account after receiving the email that you can withdrawal?

Try contact via social media:

Facebook (US): https://www.facebook.com/PayPal/

Facebook (Worldwide): https://www.facebook.com/paypal

Twitter (Worldwide): @AskPayPal 

[Erijett]

@sharpiemarker No, i had no way to send the ID again , i can't message them, so no one required me to do so ... and i still stuck here.

[sharpiemarker]

@Erijett 

Yeah, you'll need to verify with a live agent your identity and then they tweak something on their end to allow you to add bank accounts if it doesn't let you on the site. Sometimes, the site lets you add it but sometimes it doesn't and have to call in. It's unfortunate that due to the virus staff has been reduced and customer service has been sluggish as a result. Have to persevere and patiently continue to reach out via phone, messaging, live chat (during business hours), social media. This issue usually can't be attended to through the user to user forums as it is account specific issue. But a PayPal employees however may reach out if they see a case here that pique their interest. Never know.