Asking for money back because user did not send product
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I opened a case with PayPal (not many options to chose from) I explained why I picked that and why I was trying to get a refund. They completely ignored my comments and closed my case “because it was a successful transfer “ well no **bleep**! Will PayPal refund money if the seller that was selling a product is MIA and about a week still No product? Or should I just go with my bank? since seller is MIA and not returning any of my attempts of communication I doubt the product will even be mailed out.
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Disputes
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As you haven't said which dispute you opened / if you escalated it to a claim and what happened then hard to advise you.
Advice is voluntary.
Kudos / Solution appreciated.
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Hi @Kguser1940,
I'm sorry to hear that your dispute was denied and you have not received an item you purchased. Was the payment sent as Friends and Family or a payment for Goods and Services? If it was sent as Friends and Family, there is no Buyer Protection so you would be unable to open a dispute unless it the transaction was unauthorized, which you've stated that you did initiate the transaction. For a Friends and Family payment, your best option would be checking with your financial institution to see what options they may have.
If the payment was sent as a payment for Goods and Services, you would want to open a dispute for an 'Item not Received'. You may be able to appeal the decision and change the reason code on the dispute.
If you need additional assistance, I suggest contacting our Customer Support by clicking 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.
I hope this helps!
Joy
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