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PURCHASED LOL DOLLS AND GO COUNTERFEIT GOODS, THEY REFUSED REFUND, FILED A COMPLAINT WITH CANADIAN FRAUD AND REQUESTED A CHARGEBACK FROM CREDIT CARD COMPANY.
What surprises me is that companies like PayPal and Ebay should be able to sanction such organisations as TomTop for their continued bad customer service - or even their dishonesty!
But they don't take action against the increasing number of "dodgy" vendors, who are allowed to continue to scam people out of their money.
I see a bleak future for online retailing if this situation is allowed to continue.
Your problem is that you waited until after 120 (or 180) days to launche yoru dispute with paypal. I NEVER give a retailer more than a week or so to fix a poblem - and certainly not mor ethan 30 days. Even a credit card company will deny you a charge-back attempt after that much time.
I bought a Drone with Tomtop for 191€.
This was delivered on time and looked new. But there were already batteries in the remote control. (Retoure?)
When I tested the Drone on the first day, several functions have not worked: The follow me, return to home and the failsafe mode.
The next day I wanted to test the drone again and then write Tomtop because of a change. But there the drone has flown away by itself. She no longer responded to the control, got up and flew away.
After my first mail to Tomtop I received as an answer: "I do not think it is smart for you to write to us."
I asked Tomtop for a new Drone without accessories and cardboard. But they called me stupid and said I lost the drone because of improper use. If I give them more money, they could send me a new one.
After long discusion, I would get a new one for $90. I have agreed and paid for it. Then I got the message from Tomtop again 60€ to pay. That was not agreed and I declined.
To date, I have received no replacement or refund. Only shameful reply to my questions. I will give up the total of 250€ for the drone with equipment. Because Tomtop makes me with his support only angry and disappointed. I am now waiting 18 days, have written over 15 emails and spoke with at least 3 people just at Tomtom but I was not helped. I will never order again with Tomtop and will also advise any of it.
I learned: Order from Tomtop = Your money is lost.
I have not received the goods ! tom top swindler
The goods were paid for, but I received neither parcels nor refunds.
Be careful with this store.
They promise a lot but do not do anything.
Want to risk your money?
you can be among those for which the store reimburses losses at discounts.
I have ordered an electric scooter from them for EUR 478, I have been waiting a week, the status has changed to on hold, whatever that means. Now I only hope that PayPal will be able to help me to get the money back. I realize what a fool I have been to buy at that site...
I order electronics from them over 2 months ago. The payment confirmation is the last I heard from them. Ipaid the extra shipping cost to ensure that I get a tracking number, but have not received a thing. I'm pretty sure I have been scammed! No replies to my emails to support or the online portal.
Waited almost 3 months for an order - nothing! All emails are responded to by an automated reply. Useless! Luckily all I lost was about $25! Lesson learned! (BTW, I have successfully ordered from AliExpress. Had to wait a long time for delivery, but it eventually arrived...)