My limited experience is based on a single transaction - an order for Bluetooth wireless earbuds for my iPhone. Item received and appeared to be in good, working/sealed condition. Unboxed, followed directions exactly and while they would pair with each other, would not even appear in bluetooth devices for any device I have - from my iPhone, wife's iphone, daugheter's iphone, laptop with bluetooth, Android phone, android tablet, a friend's Samsung phone, etc. I even used a bluetooth signal scanner and verified that there is no bluetooth signal to connect to. Contacted TomTop with every detail I could possibly come up with -and received a reply asking the exact same questions I had answered. So I answered them again. They then demanded I record a video of myself following their directions and upload it to youtube (https://www.youtube.com/watch?v=LAo6MiiYtiE&t=5s). I sent the link and waited. Hearing nothing for a few days, I sent yet another email. Finally got a response asking me to wait another 72 hours as the information had supposedly been sent to "our engineering team". Today I got an email saying the engineers had determined the problem and said to follow directions. The directions sent were the exact same directions that I had followed over and over (incluidng on the video I had submitted). I am done with them and have submitted a compaint with PayPal.
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