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considering this is posted on the paypal user forum, I assume you paid for your purchase using PayPal. If so, you should use their resolution process/dispute. They are generally pretty good about getting things resolved.
What I do not understand is why is Pay Pal still doing business with them. This way Pay Pal actually supports a scam, because I believe that is exactly what it is. I have spent EUR478 for an electric scooter two months ago, till this day I have nothing, accept EUR 10 bag which I received instead. Tom Top is claiming they delivered the goods, and Pay Pal closed the case because the goods have been delivered. Absolutely crazy...
BTW, I wrote all of that to Pay Pal, but I do not believe they have read it at all...
I purchased an electronic device from this company. I received the item but it died within a week. After contacting the company and asking for a refund, they replied and asked me if I could take the item to a local repair shop to have it serviced. I replied to their email and requested a refund... that's when they stopped responding. Stay away from these guys - this company is bad news!
The company if you've checked is located in Seattle Washington, it's not! Tomtop are people sending broken products to everyone and are products that don't even exist on the website. It's people signing up with tomtop sending not tomtop's products but people in or around China. Beware this is fake and you should never do business with these fake fruadulent idiots. Their real number is <removed>
I have been told this might be an American company but having China doing the dealings. Beware!
My limited experience is based on a single transaction - an order for Bluetooth wireless earbuds for my iPhone. Item received and appeared to be in good, working/sealed condition.
Unboxed, followed directions exactly and while they would pair with each other, would not even appear in bluetooth devices for any device I have - from my iPhone, wife's iphone, daugheter's iphone, laptop with bluetooth, Android phone, android tablet, a friend's Samsung phone, etc. I even used a bluetooth signal scanner and verified that there is no bluetooth signal to connect to.
Contacted TomTop with every detail I could possibly come up with -and received a reply asking the exact same questions I had answered. So I answered them again. They then demanded I record a video of myself following their directions and upload it to youtube (https://www.youtube.com/watch?v=LAo6MiiYtiE&t=5s). I sent the link and waited. Hearing nothing for a few days, I sent yet another email. Finally got a response asking me to wait another 72 hours as the information had supposedly been sent to "our engineering team".
Today I got an email saying the engineers had determined the problem and said to follow directions. The directions sent were the exact same directions that I had followed over and over (incluidng on the video I had submitted).
I am done with them and have submitted a compaint with PayPal.
I recently purchased from Tomtop - NEVER AGAIN!!!
The order took 3 weeks to come - despite being told it was despatched next day.. It did not come from the UK as the add suggested.. Could not communicate with them.. When the package did come I had to pay over £11 inport duty before the package was released.. Be warned - don't go there, they are bad news!!
TomTop has been trying to wear me down too - even suggesting I find a "local repair shop" to fix the earbuds!!! Seriously...
OF paticular intrest - The instructions they provide with the earbuds I purhcased, and the instructions they emailed me all did NOT work. Even videos on YouTube (which matched the instructions they provided) did not get these to pair with any devices.
So - I found some instructions from an unrelated page, which called for paring a single earbud with the device in question, THEN pairing the other... and it worked! So now my earbuds from TomTop are working.
Still - Best they offered was just less than half what I paid. A consumer shouldn't be out ANY cost when a product is defective.
Sounds familiar. When they demanded I do a video - they said nothing about sending it to them -they wanted it uploaded to youtube... I guess that's their solution to he issue of not being able to read a file...?
And yes - it is rediculous to have to open a paypal dispute simply to get them to reply to your contact.
I place and order for one iteam about two months ago and no product ship. no one can help why...i would think the company could be a scam, they were quick to the PayPal pament however