Account verification for MY NGO have been ongoing for 1 year

[Katzen]

in 2018 I was required to verify my PayPal account I've set up for my NGO (non-govt organisation).

I have submitted all the relevant documents as required

Under list of documents to submit, they all have green ticks with "completed" indicated.

But until now, there has been no progress.

I've sent numerous emails, and tried to contact them on PayPal.

No one has responded to me.

This is beyond frustrating, least of all because I went to so much trouble getting some documents (including from the bank) translated and verified etc.

Can anyone suggest anything?

[kernowlass]

@Katzen 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Katzen]

Thank you.

If I'm not mistaken, the Malaysian PayPal office closed down some time ago, which is why I've never called them.

Figured if all the emails and messages to Customer Support went unanswered, phone calls will be no different.

Will try to call them anyway on Monday.