Account limitations lifted but still unable to withdraw funds

lgnomula
Contributor
Contributor

As the title says, last year my account got limited and I had to wait 180 days to access my £485.84. Recently I got the email stating that certain limitations had finally been lifted and I was able to transfer my funds out of my account. However, when I link my bank account it still says there is a problem with my account and

"We're sorry. We're not able to process your request right now."

and "There seems to be a problem with your account. Please go to the <a href="/GB/disputes" target="_top">Resolution Centre</a> so we can help you resolve this quickly."

 

I have tried 3 different bank accounts and I still get the same error! I have waiting so long after my account being closed for no good reason and still I can't access my money!

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@lgnomula 


You can normally withdraw via any linked bank account / card already on your permanently limited account. I don't think you can add a funding source to that account.

So your best option is to contact customer services and ask them to link a card for you OR send you a cheque with the balance in the post as per link.
https://www.paypal.com/us/smarthelp/article/how-do-i-get-money-out-of-my-paypal-account-faq2316

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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JackRyan354
Contributor
Contributor
Did you get this issue resolved I’m having the same problem with no help .
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