Hello. My account was permanently limited and I can no longer receive or send any fund. I've been told that the reason is the fact that I'm selling sexually oriented materials or services, which is not true. I asked them to provide me any proof that any of my transactions have sexual backgrounds and they obviously couldn't provide anything to sustain that accusation. I, on the other hand, have ofered pictures as proofs about what I'm doing, as well as I have told them to check any transaction they like. Their response was: "[...] I do understand your arguments, but our decision is final. I'm really sorry of what has happened however our decision is final and cannot be appealed. You will not be able to use this account any longer due to violation of our Acceptable Use Policy.
I do regret but we won't be able to change this decision.
Thank you for your time."
I'm a small business owner. I'm creating handmade jewerly, paintings and craftings and none of them are remotely sexual. I have always received my payments for my products via paypal, among with my monthly allowance from my father who currently lives in a different country than me and extra small donations/tips from the community that loves my work and wish to support me. Except these payments, I'm not receiving anything from anyone through paypal.
My payments that were made through paypal were always safe and successfull, so we can't talk about fraud either, because all of my taxes and fees were always paid. On top of this, no one asked for a refund from me EVER.
They gave me 3 transactions as an example.
- A transaction from yesterday which was a small donation from someone who supports my small business and mentioned it was a gift for my birthday.
- 2 prior transactions from my father where he mentioned he added something extra to my allowance so I can buy myself a computer for my birthday.
I'm asking again how this determinates that I'm offering sexually oriented materials in exchange? They were literally donations.
I kindly asked them to reevaluate my situation and let me know if there is any step that I should take in order for my account to function again. On a personal note, I lost my job due the pandemic and at the moment, this was my only way to have an income. They just told me my account is permanently limited.
I can not believe this is happening to me and there are no people here that can handle this situation correctly. I really don't know what can I do anymore. I just wish for someone to treat this situation with more interest. I'm still willing to provide anything that needs to be provided in order for me to be understood and my account to function properly.
