Account limitation - 180 days over and still have no email

anthonyloor_61
Contributor
Contributor

Hello, I’m not sure what should happen, but I’m supposedly to be getting an email from PayPal saying how to transfer my money to my bank account. However, the 180 days are over and I have not received any email from PayPal. Am I being just impatient or should I do something about it?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@anthonyloor_61

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.




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anthonyloor_61
Contributor
Contributor

I have to provide ID, problem is, i am under 18, will my funds be held until i turn 18 or will they give it back to me?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@anthonyloor_61

 

Your funds will be held for 180 days + extra if you have not turned 18 by then.

You would never be able to use that account again and you would have to ask paypal customer services for permission to open another one once you are 18 and they 'may' transfer the funds for you to your new account.


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