Account closed with no warning and no way to dispute it

CatherineS1
New Community Member

I conduct a small online store. I had a customer make a PayPal purchase - the first of this type. (all others had been credit card). I had the same email address in both my eCommerce and PayPal, so by rights, they should have 'talked' to one another. The transaction failed. I corresponded with both the eCommerce provider and PayPal. The PayPal rep insisted it was a scam purchase - it wasn't - and I explained that the person was known to me. Finally, after another rep told me to remove, then re-add my PayPal email address, the transaction went through. Almost immediately I received a message from PayPal that my account was closed due to possible fraudulent behaviour. Then I received another saying 'Welcome to PayPal'. (go figure). However, my account is now closed and no amount of correspondence with PayPal will get me anything other than an auto-message saying the decision is "final". And of course, they now have my funds for 180 days. Has anyone ever successfully had a closed account reviewed and/or reactivated? I honestly don't know what to do from here.... 

 

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alabate
Contributor
Contributor
I am Just a normal customer (no business) I make regular purchases and the only money I received in all of 2021 was $141 from a friend of mine paying me back for concert tickets. Without warning PayPal also shut down my account for “misconduct” but NO ONE will tell me exactly what I did wrong. They allude to “illegal” online activities I keep telling them LOOK AT MY TRANSACTIONS lol here are no “illegal” activities but they refuse to and say that I he decisions are made in “closed rooms” and I cannot speak to those people and I have no recourse? It’s like the twilight zone
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