Account Problem

stephanie0123
New Community Member

Good morning guys, 

 

I would like to know how I can have my money. Its been a while since I've already sent my personal documents to confirm my identity and nothing has happened. What should I do? I tried calling but due to the coronavirus, the customer service is closed. 

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1 REPLY 1

MLGore
PayPal Employee
PayPal Employee
@stephanie0123
It's good that you reached out to us regarding this matter. It's sad to know that you are in that situation right now. Thanks for sending us the documents needed for confirming your identity. Due to the current Pandemic situation our experts handling calls are very limited but we are not totally closed. Try our Chat Support Team hopefully they can assist you further.
For Chat Support Option
CONTACT US
1 Log on to account
2. Click HELP at the top menu.
3.Scroll down and click CONTACT US.
4.Scroll down to click CHAT / EMAIL or other contact options.
Hope this helps. Stay safe my friend.

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