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error "Return to merchant and try a different payment method"

New Community Member

Re: error "Return to merchant and try a different payment method"

just call to customer service. worked for me!

New Community Member

Re: error "Return to merchant and try a different payment method"

I have same problem, 

 

sombody plz hellp me Smiley Happy

New Community Member

Re: error "Return to merchant and try a different payment method"

Hi all

 

Have a same problem. When I want complete item purchase on ebay got this error. I have a verifed paypal account more than 3 year. So please help me in this matter. Thank you

Moderator

Re: error "Return to merchant and try a different payment method"

Hi gjurza,

 

Welcome to the community forum. 

 

It would be best to get in touch with our customer service team on this one. If you have confirmed your account you are doing things right so it is probably just something small that is stopping the payment from completing. The team will be able to find out what that it and help you out.

 

You can get our details by clicking contact at the end of the page or you can find us on Facebook www.Facebook.com/PayPal or on Twitter @AskPayPal .

 

I hope we can help you get this resolved quickly.

 

Rachael 

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New Community Member

Re: error "Return to merchant and try a different payment method"

I had the same problem you guy, I tried over and over and kept getting the same error message. I changed which wifi I was using and then it worked on my first try. I hope this helps!

Member

Re: error "Return to merchant and try a different payment method"

It looks like it's a browser cookes / cache issue.

 

Trying to pay with incognito mode (CTRL+SHIFT+N for Chrome and CTRL+SHIFT+P for Internet Explorer and Firefox) seems to solve the problem.

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New Community Member

Re: error "Return to merchant and try a different payment method"

**bleep** error didn't let me buy anything on ebay during this thanksgiving...

And paypal doesnt have a clue about this... idiots...

New Community Member

Re: error "Return to merchant and try a different payment method"

Going incognito gives the same problem.

Re: error "Return to merchant and try a different payment method"

The problem goes on. I've been in touch with ebay who say they know there is still a problem but are not sure what. Really shocked that paypal have such a mega problem and can't seem to be able to fix it.

New Community Member

Re: error "Return to merchant and try a different payment method"

Hi , I m facing the same problem , hopefully paypal could fix this soon 

http://prntscr.com/5x78ky

Thanks.