Item stopped working after 3 days - am I covered by buyer protection?

sandylou
New Community Member

About 2 weeks ago I bought a 2nd hand alarm clock from Preloved.co.uk, paid for through Paypal.

Everything went well and I received the clock a few days later.

The clock worked fine for 3 days and then stopped working completely. I contacted the seller who told me that the clock worked before she sent it, it was 3 years old and so is out of warranty so I rang the manufacturer. The manufacturer do offer a repair service and this is likely to cost around £40.

I paid £43 for the clock and with another £40 on top so I will have paid £83 for a 2nd clock that is only £100 new! Obviously I'm not a happy old soul about this and so wondered whether I would be covered by Paypal buyer protection??

Any help or advice would be much appreciated.

Thanks

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1 REPLY 1

temp01032012z
Member
Member

You are fully covered by buyer protection. You can open dispute as Item not as described

 

Please note that you need to send the item back to seller on  you own expense.  PayPal won't reimburse postage cost. make sure that you send it with trackable information i.e. recorded or special delivery becuase PAyPal will ask you to prove that you have sent the item back.

 

Note that you can only open dispute within 45 days of payment being made. Please refer to saftely advise centre on paypal website

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