- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This payment cannot be completed and your account has not been charged. Please contact your merchant for more information.
We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available).
I have tried to pay for items purchsed on ebay using my paypal account but everytime I get the above message I have £68.00 in my paypal balance and money on in the accounts linked to paypal so not sure what the problem is
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Help please.
I have been trying to make a purchase for hours now
I keep getting the following message:
This payment cannot be completed and your account has not been charged. Please contact your merchant for more information.
We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available).
I have an outstanding card and my account is verified.
Why am I not able to make my purchase?
Please assist me
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello paypaler I don't have a twitter account and don't really want to get one how can I resolve this issue?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I had same error message and I found the probable way to solve it (may be it would help someone). The reason was in bank card, I attached it, but did not authorised it, to do this I entered my account > profile > add/edit credit card > in action section verified bank card. Since that precedure everything worked fine!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am having the same problem. I am getting this error when attempting to pay from several different merchants, one of them is eBay. I've tried paying from a credit card, from my checking account, and even with a Bill Me Later transaction. None of them work.
I've tried different computers, different browsers etc. I called and talked on the phone with customer support at PayPal and they have no idea what is wrong. They said that there are no restrictions on my account. The rep I was talking with told me to reboot my router and try again and if that didn't work then to try again in two hours. It still doesn't work.
I've been using PayPal for years. If this doesn't get resolved I won't be able to purchase from eBay anymore as 99% of the sellers use PayPal as their only method of payment. A couple of other online merchants I've tried to buy from today use PayPal as their only payment processor too.
What in the world is going on here? I spoke with two different support representatives at PayPal and both of them looked at my account and couldn't find anything wrong.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi everyone,
I am getting the same error message. I have used my paypal account to pay for goods and services several times before.
I really don't get it. I am really annoyed as I need to buy something on ebay. It seems like Paypal just does not give a crap.
This is so frustrating! Paypal resolve the issue please. We are all tired of this nonsense!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,friend,i am also getting this error message.i can pay the money on paypal.com.but if i pay the checkout on ebay.then there will be a error message "you need to contact your merchant" i have tried many times with any way.change the computer and IE to firefox.how to fix this?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi I had the same problem with ebay.co.uk
Gave up and went to ebay.com instead.
Problem solved!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am also getting this f*cking error message.
I have used my paypal account to pay for goods and services several times before, and no error.
I am really annoyed as I need to pay service on merchant website. It seems like Paypal just does not give a crap.
This is so frustrating! You (Paypal) need to resolve this issue ASAP.
We are all tired of this nonsense!

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Paypal took the money, the seller said he never received, and paypal refuse to give it back in About Protections
- Payment not going through in About Payments
- PayPal blocked me from sending payment to a user? in About Payments
- mapleshaker in About Payments
- Adding checking account. Wants to text or call in About Settings