cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot change Logo and Customer Service Email

SOLVED
Contributor

Cannot change Logo and Customer Service Email

Hi

1.The first error is:

{"message":"INVALID_REQUEST - Validation error from ULC","details":[{"field":"0","issue":"ALIAS_COUNT_EXCEEDED","message":"User exceeded the max_email count"}]}
  
the error says:
User exceeded the max_email count 
 
Does business customer email have limits?
 
2.As well i am not able to change Business Profile logo it says:
{"message":"INVALID_REQUEST - Validation error","details":[{"field":"business_category/category_id","issue":"CATEGORY_ID_REQUIRED","message":"Category id or mcc code is required"}]}
 
But there is a category. i picked in the business settings(Toys,Games and ...)
 
What should i do? i don't want my customers will see the old name and logo.
1 ACCEPTED SOLUTION

Accepted Solutions
Contributor

Re: Cannot change Logo and Customer Service Email

^ Update to above.

 

The closest I ever got to getting this resolved (IMHO) was talking to Executive Escalations.

 

If anyone else runs into this issue, I'd suggest filing a complaint (not a review) on PayPal's BBB page and someone from that department will reach out to you:  https://www.bbb.org/us/ca/san-jose/profile/payment-processing-services/paypal-inc-1216-210387

4 REPLIES 4
Contributor

Re: Cannot change Logo and Customer Service Email

I'm having the exact same issue with not being able to change my Customer Service Email.  I've talked to 2 supervisors and multiple reps over the phone for around 3 months and nobody seems to be able to figure out the issue.

 

I submitted a complaint with the BBB yesterday and hope that it will get someone important enough to figure out what's going on.  I also opened a ticket with Merchant Technical Support (Case #05990321) to have them look into it.  Although they closed my first 2 tickets about it in January and told me to call Customer Service - who then told me to contact MTS - basically an endless circle of finger pointing 😕

 

Did you ever find a solution to this?

Moderator

Re: Cannot change Logo and Customer Service Email

Hello @DigitalWizard,

 

Thanks for reaching out on our Community Help Forum. I'm sorry to hear you're running into some issues changing your Customer Service Email. I'd recommend opening a ticket with our Merchant Technical Support.  Once you're on that page, click Contact us at the bottom of the page, Log in with PayPal, then fill out the information in all the required fields. I hope they're able to get to the bottom of your issue there. Have a great day!

 

Cheers,

 

- Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
Highlighted
Contributor

Re: Cannot change Logo and Customer Service Email

@PayPal_JonKAs I mentioned earlier, I'd already submitted a ticket with MTS.

 

For anyone else that's run into this issue, there is no solution.  Nobody will actually look into this for you and figure it out.  Our solution was to move to using Stripe.

 

By the end of this, I'd talked to 3 supervisors at Paypal, a member of Executive Escalations, their social media team, and multiple chat agents.  It was all a waste of time.

Contributor

Re: Cannot change Logo and Customer Service Email

^ Update to above.

 

The closest I ever got to getting this resolved (IMHO) was talking to Executive Escalations.

 

If anyone else runs into this issue, I'd suggest filing a complaint (not a review) on PayPal's BBB page and someone from that department will reach out to you:  https://www.bbb.org/us/ca/san-jose/profile/payment-processing-services/paypal-inc-1216-210387