unable to process a payment

revans1518
Member
Member

i've been trying to make a payment for an e bay item but for the past 24 hours it been unable to process.

 

I get the error code 10417.

 

when asking the question they say they are aware of the problem

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13 REPLIES 13

Jester666
New Community Member

Hello there!

 

I am getting the same error code and the message to say that the payment cannot be processed. But the funds have been taken from my bank account.

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PayPal_Siobhán
Moderator
Moderator

Hi there Jester666,

 

Check your PayPal history, if you are ever unsure weather a payment has been sent successfully or not go to your PayPal account and click on 'History' near the top of the page.

 

Next to your payment  you will see the status.

 

Siobhan

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sergis11
Member
Member

I have paid throught paypal at friday, today unable to process payment!

Reason?

 

Today in the morning I shopped with my card at market!

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PayPal_Siobhán
Moderator
Moderator

Hi there sergis11,

 

What error message are you receiving? 

 

It sounds like your card company may be declining these payments.

 

Siobhan

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