scam emails

kirrieman04
New Community Member
Hello, (We would always address you by your full name as it appears on your account)

As part of our security measures, we regularly screen activity in the PayPal system. We recently contacted you after noticing an issue on your account.

We requested information from you for the following reason:

We have reason to believe that your account was accessed by a third party. (At this point you should check your PayPal account by logging in outside of this email. You will notice there is no such email) We have limited access to sensitive PayPal account features in case your account has been accessed by an unauthorized third party. We understand that having limited access can be an inconvenience, but protecting your account is our primary concern.

Case ID Number: PP-661-601-986 (I've checked and this case number is totally unrelated)

This is a third and final reminder to log in to PayPal as soon as possible. (We would never put a 'final reminder' on your limitation like this)

Once you log in, you will be provided with steps to restore your account access. We appreciate your understanding as we work to ensure account safety.

In accordance with PayPal's User Agreement, your account access will remain limited until the issue has been resolved. Unfortunately, if access to your account remains limited for an extended period of time, it may result in further limitations or eventual account closure. We encourage you to log in to your PayPal account as soon as possible to help avoid this.

To review your account and some or all of the information that PayPal used to make its decision to limit your account access, please visit the Resolution Center. If, after reviewing your account information, you seek further clarification regarding your account access, please contact PayPal by visiting the Help Center and clicking "Contact Us".

We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.

Thanks,

PayPal Account Review Department

PayPal Email ID PP638

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97 REPLIES 97

PayPal_lucy
Moderator
Moderator

Hey there,


PayPal won’t ask you to ship an item if the transaction is not able to be viewed in your transaction details. The payment may be placed on hold and not in your available balance, but you will always see the transaction showing in your transaction log if payment has been made.


If you don’t see the transaction then you haven’t been sent any funds. Even if a payment is pending you will still see a transaction marked as pending.

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taylor40plus
Contributor
Contributor

yes you have, totally ignore these mails, if some asks for you to ship the item, before they send payment, its a typical nigerian scam, i nearly fell for it, but when i seen that no money was in my account, i knew straight away it was a scam, it happned to me on ebay, someone snt message to buy item off line, i agreed, paypal e-mail was in my mail account, it was a spoof one, just be careful

 

Regards

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bellsophie2012
New Community Member

hi there,

 

I have received an email reading the following this morning:

 

Dear PayPal user,
    As part of our security reasons, we regularly screen activity in the PayPal system. We recently contacted you after noticing an issue on your account.
    We requested information from you for the following reason:
    We recently received a report of unauthorized credit card use associated with this account. As a precaution, we have limited access to your PayPal account in order to protect against future unauthorized     transactions.
  Case ID Number: PP-503-472-569
    This is a reminder to restore your account as soon as possible.
    Please download the form attached to this email and open it in a web browser.  Once opened, you will be provided with steps to restore your account access. We appreciate your understanding as we work to     ensure account safety.
In accordance with PayPal's User Agreement, your account access will remain limited until the issue has been resolved. Unfortunately, if access to your account remains limited for an extended period of time,
    it may result in further limitations or eventual account closure. We encourage you to restore your PayPal account as soon as possible to help avoid this.
    We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.
    Sincerely,     PayPal Account Review Department
---------------------------------------------------------------- Copyright © 1999-2011 PayPal. All rights reserved.
    PayPal (Europe) S.а r.l. & Cie, S.C.A.     Sociйtй en Commandite par Actions     Registered Office: 5th Floor 22-24 Boulevard Royal L-2449, Luxembourg     RCS Luxembourg B 118 349
    PayPal Email ID PP3573

 

Is this genuine? after clicking on the link to download the form to fill in, there was no https:/ in front of the address is just said C:/ and it asked me to fill in my details bank account and sort code and paypal password. I was slightly dubious so thought i would ask for advice.

 

 

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Lisa2012
New Community Member

Hello, 

I have bought 2 items over ebay on Monday and have paid via paypal n recieved them yesterday and today, but tonite I have recieved  2 emails saying my bank transfer was declined by my bank and payment was used for my back up card (which I didnt know I had as I only have one account)  Also used the wrong ending of account number too , 

My email started with dear and my full name, so im a little confused and was hoping somone could help me? as it also said not to reply to that email.

 

Thanks All

 

Lisa

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PayPal_lucy
Moderator
Moderator

Hey there,

 

Bellsophie2012, yes this email is not a genuine PayPal email.

 

You can tell from the first sentence “Dear PayPal user,”. PayPal will always address the email to your name registered on your PayPal account.

 

Lisa2012, do you know if the direct debit with your bank account has been cancelled? If so you would get this type of email.

 

If a payment fails form your bank account we do request the funds from your back up funding source that you have registered. It will say in your transaction details on PayPal if the funds have been requested from your card. 

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Robertcamb
Member
Member
Paypal should make it easier to contact them regarding fake sites i.ve tried for three hours this morning to contact them regarding a site which is perfect in every way. Apart from the dns address. This site almost had me fooled. Instead i.ve had to try and contact the site owners regarding this. PULL YOUR SOCKS UP PAYPAL. These are your clients and customers that are being ripped off by these people. HELP TO STOP IT
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Robertcamb
Member
Member
http://www.diversity.pt/retr/ check it out yourselves if you can be bothered
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vandal1s1m
New Community Member

See below E-mail never agreed to this. Checked against recent paypal activity nowt showing.

Is this an example of a scam-email.

 

 

 

 

 

You sent a payment of 39.00 GBP to You sent a payment of 39.00 GBP to Skype (sales(AT)skype.com)


 

Merchant Skype sales(at)skype.com Instructions to merchant You haven't entered any instructions. Shipping address - Unconfirmed United Kingdom Postage detailsThe seller hasn’t provided any postage details yet.

 

Description Unit price Qty Amount 3 month subscription 39.00 GBP 1 39.00 GBP

 

Subtotal 39.00 GBP Total 39.00 GBP Payment39.00 GBP Payment sent to sales(at)skype.com 

If you haven't authorized this charge, open a dispute at:
https://www.paypal.co.uk/helpcenter/open_dispute and get a full refund.


  RQLSYDLZVFBHLVSPDKEYQXWNULUHDEPNBKOVDW


Merchant Skype sales(at)skype.com Instructions to merchant You haven't entered any instructions. Shipping address - Unconfirmed United Kingdom Postage details The seller hasn’t provided any postage details yet. Description Unit price Qty Amount 3 month subscription 39.00 GBP 1 39.00 GBP Subtotal 39.00 GBP Total 39.00 GBP Payment39.00 GBP Payment sent to sales(at)skype.com 

If you haven't authorized this charge, open a dispute at:
https://www.paypal.co.uk/helpcenter/open_dispute and get a full refund.


  RQLSYDLZVFBHLVSPDKEYQXWNULUHDEPNBKOVDW

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chefz
New Community Member
I stupidly fell for this scam email this morning until I got to the part where it asked for the password to my email address!! I have changed my paypal password but can someone please tell me should I be worried as I wen as far as putting my name and address&email address.
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Jinx13
Contributor
Contributor

Hi, after recently being subject to a scam IE £187 being taken from my paypal account in 18 x £10 and 1 x £7 denominations I thought I would share my story and show you a very good scam email.

 

I run a business online and have regular payments coming to my account. My paypal email address is readily available and Sunday I logged on to my account to check a payment and all my money apart from that mornings transactions had gone.

I am usually very good with spoof email's so I wasn't aware that this could happen. I immediately phoned paypal and asked them to lock my account (providing I could still receive payments)

I then started to clean all my hard drives etc to try fish out the problem.

When I thought it was safe I changed all my passwords etc and asked paypal to lift the limits.

 

After my account was restored and everything was sorted out I received an email.

This email was different to others I have ever seen. I thought it was actually quite good.

 

It came from a paypal email address

It addressed me by my real name as on my paypal account

It had colour

It had links

It had the "Fraudulent or ‘phishing’ email" warning

 

An edited screen of the email

 

IMAGE

 

After the problems I had over that couple of days it would have been expected however, thinking ahead straight away I open a different webpage and logged into paypal to check.

I then forwarded the email to paypal and they confirmed my suspicions

 

Hope this helps people in the fight against scams 🙂

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