I have no idea if this topic was here before, but I really need your help. Yesterday my boyfriend sold an item on ebay and today he got a message from paypal, that the transaction, money fromne the buyer, will be on his account after sending the item and that he must scan them invoice that he send the item. After that money will be on his account. We are not sure about that. Is it not a fraud?
This is not how PayPal works. You will always see the money in your account before you will be asked to send an item. Sometimes we do hold money until we see the item being sent to the buyer but you will be able to see it in your PayPal account.
You’ll know that an email is not from PayPal when:
The email uses a generic greeting like ‘Dear user’ or ‘Hello, PayPal member.’ We'll always address you by your first and last name or the business name on your PayPal account.
The email requests financial and other personal information. A real email from us will never ask for your bank account number, debit or credit card number etc. Also we'll never ask for your full name, your account password, or the answers to your PayPal security questions in an email.
The email asks you to provide the tracking number of a dispatched item, before you've received the payment into your PayPal account
The email includes a software update to install on your computer.
