paypal keep taking money out of my account with no record?!

lucylou88
New Community Member

why does paypal keep taking money out of my account for no reason?!!!! they keep making me overdrawn and im having to pay fees to my bank because of it! paypal have alot to answer for! keeps saying direct debit to paypal then a stupid amount. whats going on?

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9 REPLIES 9

bvanboom
New Community Member

I am very annoyed i made some purchases sometime ago and because of those purchases paypal keeps taking out of my acccount, they keep withdrawing $ 27.00 if this isnt resoloved i will take this further why cant i have money in my account without being robbed by paypal.

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pabloblue
Contributor
Contributor

same is happenning to me it never seems to end.. and now i dont know what they have or havent taken.

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PayPal_Siobhán
Moderator
Moderator

Hi there pabloblue, 

 

Please contact us as soon as possible if you suspect that someone has made an unauthorised transaction using your PayPal account. PayPal provides 100% protection against unauthorised payments sent from your account.

 

Here's how to report an unauthorised transaction:

  1. Go to www.paypal.co.uk and log in to your account.
  2. Click 'Resolution Centre' near the top of the page.
  3. Click 'Dispute a Transaction.'
  4. Select 'Unauthorised transaction: I did not authorise a recent transaction.' and click 'Continue.'
  5. Follow the steps to report the transaction. 

Siobhan 

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ryanshazza84
Contributor
Contributor

PLEASE HELP . I JUST OPENED A PAYPAY ACCOUNT ON 2 MARCH AND I  HAVE NEVER BUY OR SOLD ANYTHING AND ON THE 8 MARCH THIS CAME UP DETAILS BELOW ..  I WERE CONFUSSED BECAUSE I NEVER BOUGHT .. BUY.. ANYTHING NEVERRRR EVER BUY ANYTHING YET AN THIS CAME UP .. NOW ON 13 MARCH I HAVE HAD 70 QUID TAKING OUT MY BANK ACCOUNT PLEASE HELP NEED TO SORT THING OUT CAUSE PAYPAL RESTOIN CENTRE THING IS CRAP WHEN I REPORT THE TRANSACTION DISPUTED THE TRANACTION ITS SAYIN THAT THE CODE IS NOT VALID WELL YA TAKE 70 QUID OUT MY ACCOUNT PLEASE HELP I DNT NEED THIS CRAP WHEN I JUST SIGNED UP TOO YOU .. I AM NOW WORRIED IF YA TRY AN TAKE OTHER MONEY OUT GOING BANK 2MOZ TO SORT THIS AS WELL BECAUSE I DNT NO WHO AS MADE THIS TRANACTION OR I DNT EVEN NO WHATS ITS 4 .. I WANT MY MONEY BANK IN MY BANK ACCOUNT ASAP BECAUSE UR TAKIN IT BY DD .. PLEASE HELP AN REPLIE

 

Shopping Cart Payment Sent (Unique Transaction ID #7W186738UJ959752P)

 Date  Type  Status  Details  Amount Date  Type  Status  Details  Amount
Original Transaction
 8 Mar 2012Payment To I-Pmart Network Limited ReturnedYour payment was returned because it was not claimed by the recipient for 30 days. Here are ...
Your payment was returned because it was not claimed by the recipient for 30 days. Here are some possible reasons that the payment was not accepted: The payment was sent to the wrong email address. The recipient didn't accept the payment, or the recipient's PayPal account is not confirmed. Contact the recipient to confirm you have the correct email address.
 ...-$108.60 USD 
 
Related Transactions
 8 Mar 2012Add Funds from a Bank Account UnclearedYou're transferring money to your PayPal account with an eCheque. The money will be in your...
You're transferring money to your PayPal account with an eCheque. The money will be in your PayPal account in 5-7 days. To help transfer money faster in the future, you can add a backup payment method.
 Details£70.82 GBP 
 8 Mar 2012Currency Conversion Refused Details-£70.82 GBP 
 8 Mar 2012Currency Conversion Refused Details$108.60 USD 
 

 
Business Name:    (The recipient of this payment is Non-US - Verified)
Email:  

 
Shopping Cart Contents
 

Qty Item Options Price
1BOSS SELECTION For Men By HUGO BOSS Eau De Toilette Spray 3.0 oz EDT Spray
Item Number  331312
 $57.20 USD
Amount $57.20 USD

 
Order Description: Shopping Cart
Item Total: $57.20 USD
VAT: $0.00 USD
Postage: $51.40 USD
Packing: $0.00 USD

 
Total amount: -$108.60 USD
Fee amount: $0.00 USD
Net amount: -$108.60 USD (equals -£70.82 GBP)

 
Conversion from: -£70.82 GBP
Conversion to: $108.60 USD
Exchange rate: 1 British Pound = 1.53358 US Dollars

 
Invoice ID: 395710
Date: 8 Mar 2012
Time: 19:46:50 GMT

 
Reason: This payment was automatically returned by PayPal on 8 Mar 2012 because the funds were unclaimed for 30 days.

 
Postal Address:
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PayPal_Siobhán
Moderator
Moderator

Hi there ryanshazza84, 

 

It looks to me like the payment has been reversed back to you.

 

Make sure you have changed your password and security questions, to look into account specific details however you will need to call us directly.

 

Siobhan 

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Bonney
New Community Member

Paypal did take same amount from my account as I paid there the first time. My problem concers now another thing- I had a letter from bank that I'm overdrawn. In paypal there was information, that the payment will go in the 20th of April when I put money there. It had tried to took it two days earlier, 18th of April and my bank is warning me about closing my account because of this. My bank asked me to contact you about this. 

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PayPal_Siobhán
Moderator
Moderator

Hi there Bonney,

 

When you make a bank transfer the timeframe is 5-7 working days to clear.

 

You need to have the funds available for this full 7 working days as they can be requested at any stage depending on your bank.

 

Siobhán

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rnenene
New Community Member

Paypal are taking money out of my Bank balance and i haven't signed up for paypal and I don't have an account with them which is very confusing, they have taken out £72.64 and I haven't brought anything recently, about a year ago i purchased a product and I didn't sign up but it was on guest account but money is still being taken out of my account. 

Can someone help me to recover my money ?

Veejai

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PayPal_paula
Moderator
Moderator

Hi rnenene, 

 

I would request that you contact us by phone for this one so we can run a search on your details to clarify why the funds are been taken. If funds are taken without your authorisation we can file a claim to have them returned to you. To contact us click on the contact us link at the bottom of every PayPal page. 

 

I hope this helps and thanks for posting. 

Paula 

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