Unknown Paypal Payment

[stu030281]

I have noticed That Paypal has taken money from my account, it was only £7 but i have no idea what this is for. Does anyone know?

[kernowlass]

Do you sell on ebay, could they be your ebay fees? What does it say in your transaction history when you click on details in your paypal account.

[mumimoo]

Hi, I am having the same problem 6 deductions adding up to £23.25. Certainly not ebay fees. The amounts are exactly what my buyers are paying me.

Mumimoo

[mumimoo]

Hi,

After reading your notice and me replying I thought I would look further into my bank account. If you go into your bank account - transactions - direct debit.   I found paypal was taking out money on a daily basis by direct debit which I have now cancelled.  What this is for I have no idea. Now the problem is letting paypal know, otherwise they will set it up again.

Mumimoo

[wm123]

I also had the same problem not knowing whether it was PayPal or some other scam but either way any amount being taken out did not make any sense to me as I had no record of making a purchase online for the amount it was showing me.

The amount set up as direct debit was just over £40 and on the bank statement this showed up:

JPMC RE PAYPAL INTL LTD

The other problem is that since cancelling this direct debit my domain name registrar (the company that I registered a website with), whom I pay using PayPal, has contacted me letting me know that my bank declined to pay them. So it seems to me probably as a result of cancelling that 'particular' direct debit I am unable to use Paypal. I may be wrong but that's what it seems.

I'm hoping Paypal / someone can help me on this otherwise I will have to find alternative methods of payment.

[PayPal_paula]

Hi wm123, 

On reading your post I would recommend if you haven't already done so to contact us directly so we can assist you further. The reason I would recommend contact us directly is if you are not seeing the payments on your PayPal account we can run a search on your bank account and locate the payments for you and report them on your behalf. 

To answer your question about your cancelled direct debit, if you remove your bank account and re-add it to your PayPal account you will have the option to re-confirm and set up your direct debit agreement again. Once set up you can contact the website to reset up your agreement with them. 

I do hope this helps and any questions please repost 

Paula 

[wm123]

The amount just does not match any record at all. I have been in touch wih the bank and an amount of exactly: £47.83 was taken out in the 21st March 2012 and here's the strange thing; Paypal said they have NO RECORD of it and yet I have all the details printed out in front of me from my Bank.

I want my £47.83 back  other wise I intend to ask EVERYONE I know on Facebook, my Twitter followers and my blogging community whether they have had the same problem and if so what they have done about it and whether they see this as fair.

Why is there no real straight answer? You guys know my email address bceause of my account. Plesae emai me and get this sorted OR refund my money today.

[PayPal_paula]

Hi wm123, 

I think I may have already advised you in another post that we can not review your account specifically. May I suggest that if you are seeing the payment on the 21st of March that you review your account a few days previous as if it was an instant bank transfer it will show a few days previous on your PayPal account. 

I hope this helps 

Paula 

[wm123]

By the way, I did get in touch with you guys quite a while back and you said that your records do not show this transaction ?!???????!!!!?!?!?!

The bank has already told me that it doe, I have ALL the details.

[Karinacookies]

hello can u please help me and tell me how did  you solve your problem? im going through exactlly the same but for more money 😞
i have been using paypal for a long time with no problem ever, until yesterday while checking my online banking I realise I have A DIRECT DEBIT TRANSACTION from paypal for a big sum of money , when i haven’t paid anyone or set up a direct debit of course and also this particular transction is not appearing on my online paypal account !
either… i call them for so many hours and the only response I get is ” I cant see any transaction on your account  or your card mdm im sorry” please email us! then email them and email bounced back asking me to call them…kindly contact them… is so frustrating, I HATE it… went to bank to explain the situation and request that they investigate it. what else can I do? please people reply , Im really worried … i hd linked my bank account  beforebut deleted it today and also i deleted my card but will they still be able to steal from me||???????// I have been trying to find aswers but is impossible, called paypal for so many hours, frustrating and they say they cnt see any transaction on their end yet the paypal direct debit is here showing on my online banking... and they ask me to email them and i jut got a bounce email asking that i call them... Please help///  thank you .