Holding Payments/Not Returning Emails!!

[Emma_Robertsx]

I have no idea what is going on, I have a red box on my home page stating that I have got payments on hold for

21 days? It's long gone 21 days since I last sold on Ebay yet I still have this restriction and PayPal will not return any

of my Emails...Has anyone ever had this problem? Thanks in advance

Emma x

[PayPal_paula]

Hi Emma_Robertsx,

It sounds like you are subject to payment holds.

If your eBay payment is on hold, it could be because:

• You have been an eBay and PayPal member for less than 6 months
• You have an eBay feedback score of less than 100 and do not have a record of good performance
• You have a Buyer dissatisfaction percentage of 5% or greater
• You have an average Detailed Seller Rating (DSR) of less than 4.5
• You have received fewer than 20 Detailed Seller Ratings in the last 12 months
• You have a high rate of customer disputes
• You’re selling in a high risk category or industry such as, tickets, travel, gift certificates, computers, consumer electronics or mobile phones

Your funds will be released within 24 hours from when one of the following occurs:

• The buyer leaves you positive feedback
• 21 days pass without a dispute, claim, chargeback, or reversal being filed on the transaction
• You provide a tracking number which shows that the item has been delivered over 3 days ago

I hope this helps

Paula

[Emma_Robertsx]

I always recieve good feedback, If this is correct why is it my funds are still pending from a week ago although customers are very happy??!!! Please help x