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Offer accepted but funds still on hold

New Community Member

Offer accepted but funds still on hold

Buyer opened a dispute, we agreed for her to return part of her order which she did - I made the offer of the partial refund, she accepted. However the hold is still on funds and case is not fully closed - still shows as a dispute. She has tried to close it but can’t as there is no option to do it and is waiting for the refund, my end shows the refund has been sent and I just need her to close the dispute! What do I do?