Having trouble using an off-site payment page

Monocled
New Community Member

I'm trying to pay for an order I placed with a Japanese store, but for some reason, I'm getting the following error whenever I try to log in;

 

 

The @ in my email changes to that weird symbol and I can't log in. I'm using the correct password and everything but I can't get it to work.

 

This has never happened before and I've paid through several items from the same store via this method. please help!

Login to Me Too
1 REPLY 1

PayPal_Siobhán
Moderator
Moderator

Hi there Monocled, 

 

It sounds like it may be a problem with the browser you are using, problems may occur if you are using Opera or Google Chrome.

 

I would firstly advise that you clear your cache and cookies and also try accessing your PayPal account using Mozilla or Internet Explorer.

 

Siobhán

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.