We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A session on Friday, March 29th, from 4-5pm GMT.
Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the session is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.
How Community Q&A session works:
The session opens at 4pm GMT. Once it is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.
In order to post a question, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe.
During the Q&A session, PayPal Moderators will answer general PayPal questions in real-time.
At 5pm GMT, the session will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.
Please feel free to RSVP to the Q&A session by clicking "Me too" at the bottom of this post. See you then!
Today's Community Q&A is now open and unlocked!
Once the session is over, this thread will be locked again, but you will be able to view the content in the forums. This event is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future!
Hi, I have question about IPN. As of last night (midnight) the ipn response message stopped giving the payer_email variable? As a business we need this to communicate to our customers.(we send links for digital content) any info on this would be a huge help
Thank you for your post! I'm sorry to hear that the IPN isn't working right now. For technical issues of this type, I would suggest posting in the Merchant Integration Technical Support Community, or in situations where the issue is a technical problem on PayPal's side, opening a ticket to our technicians at https://www.paypal-support.com after logging in there.
I hope this is resolved swiftly for you!
Please why are Nigerians not allowed to receive payment through PayPal.
Thank you for your interest in receiving money through PayPal. I regret that not every feature or product is available in every country. There are many factors that go into the determination of what features can be used in each country.
PayPal is always working to expand the availability of products and services, but for the time being we are unable to offer the ability to receive funds in Nigeria. I'm sorry for the inconvenience.
Thank you to everyone for participating in this week's Q&A session!
The weekly Q&A session is now closed. All thread content will remain viewable, but locked. Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.
If you missed chatting with us today, please come back Wednesday, April 3rd at 1pm PT, or next week on Friday, April 5th at 4pm GMT. We'd love to meet you!
See you then!