Seller with zero reviews refused to send item I paid for

[peppermayo]

Purchased item on 6 October, little comes from new seller, to date have neither received item or refund.  Paypal emailed me today saying 'refund could not be processed' - what does this mean?

[PayPal_Intars]

Hi peppermayo,
 
Welcome to the community forum and thanks for posting.

If you have yet to receive the item you purchased or the item you purchased is significantly different from what was described, you can file a dispute through PayPal by following the steps listed herehttps://www.paypal.com/gb/selfhelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-goes-wrong-... . If you are unable to resolve your dispute directly with the seller, then it is important that you escalate this dispute to a PayPal claim within 20 days. By escalating this dispute to a claim, you are asking PayPal to investigate the dispute and determine its outcome. If the dispute is not escalated to a claim within 20 days, then it will automatically be closed.

Intars