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Jmsamways · ‎Jul-13-2015

Someone bought an item off me and paid for it through PayPal, they then asked for a refund through PayPal and my account balance has gone down to -£118.20, I've refunded the buyer however my account is still negative, now when I put money into my PayPal account the negative sum goes down but it's like it's eating all my money?

kernowlass · ‎Jul-13-2015

OK then your best bet is to contact customer services >>>

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

OR have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

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Kudos / Solution appreciated.

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minty1 · ‎Jul-13-2015

Hi Jmsamways

Did they open a dispute?

Did u refund from the original transaction?

Jmsamways · ‎Jul-13-2015

Yes and yes again, all complete

minty1 · ‎Jul-13-2015

If there is a dispute and your funds are on hold how did u manage to pay from the original transaction?

How did u refund?

With your ppal balance, card or bank acc?

kernowlass · ‎Jul-13-2015

You should have refunded via the dispute in the resolution centre. Did you do this >>>

Here's how:

Log in to your PayPal account.
Click Resolution Center.
Select Open Cases from the list and find the transaction.
Click the Case ID in the Case column.
Click Issue a full refund on the case details page.

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Kudos / Solution appreciated.

Jmsamways · ‎Jul-13-2015

Yes I got a request of an refund through PayPal and accepted to give the refund back to the person - my bank account is connected to PayPal so that's how I refunded the money

minty1 · ‎Jul-13-2015

Ok so if u paid with your bank acc maybe the refund hasnt cleared yet thats why it still shows a negative balance

Jmsamways · ‎Jul-13-2015

It happened on Friday? How long does it take?

minty1 · ‎Jul-13-2015

Possibly up to 7 days

Once the original payment has cleared refunds from a bank acc could possibly take up to 7 dys I think

Has the buyer received the refund?

kernowlass · ‎Jul-13-2015

Has the dispute been closed?

Advice is voluntary.
Kudos / Solution appreciated.

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