Negative account balance

[Jmsamways]

Someone bought an item off me and paid for it through PayPal, they then asked for a refund through PayPal and my account balance has gone down to -£118.20, I've refunded the buyer however my account is still negative, now when I put money into my PayPal account the negative sum goes down but it's like it's eating all my money?

[Jmsamways]

I believe so yes

[kernowlass · Accepted solution]

OK then your best bet is to contact customer services >>>

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".



OR have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.