Faster payments unsuccessful

[khuskisson]

I add money from my bank account to my paypal account pretty often. Paypal are in my "pay a contact" list and all set up for the faster payments service. Just tried to add money from my bank to my paypal account and my bank just keeps giving me a notice that it's been unsuccessful as this contact doesn't accept the faster payment service and that my only option is to contact them (paypal) for a different acct number to send the payment to.

Anyone know if this is a issue with my bank or paypal? Because i've transferred money using that service in just the last week already.

[PayPal_david]

Hey Khuskisson,

Welcome to the Community!

If you are being advised that the information on file with your bank is not correct, you can check the information on the PayPal website.

If you click the "Add Funds"  icon on your PayPal account, on the next page you will then see "You transfer funds from your bank account". When you click that option, you will be provided with PayPal's account number and sort code and you can check that information with your PayPal account.

I hope this helps,

David.

[khuskisson]

Hi there. I double checked all the info when i was first having the issue and checked the various topics on paypal and all was correct. When i attempted the transfer again the following morning it all went through fine so i think it was an issue with my bank rather than paypal. I vaguely remember a message from my bank when using my account online about some maintanence they'd be doing so certain services wouldn't be available during a certain time, im guessing this was one of the things!

Thanks though!

[PayPal_Siobhán]

Hi khuskisson,

Glad to hear this has been resolved, you know where we are if you need anything going forward!

Siobhan