uploading documents

brenan11
New Community Member

I created an account, and the name is wrong, this was ok, but now I have account limitations so I need to upload documents to prove who I am. In order to do this I need to change my name. I go to profile, name, change. I then choose your name is incorrect then go to send us documents. I try to upload an image of my driving licence as suggested by paypal. Then when I get to the last stage and click upload I get a loading sign then nothing happens. How do I fix this.

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1 REPLY 1

PayPal_david
Moderator
Moderator

Hey Brenan11.

 

Welcome to the Community!

 

I'm sorry to hear what has happened here. If you are experiencing difficulties when trying to provide documents to us through your account, could you please try this on a different device and browser to see if that helps?

 

David.

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