new account set up in new married name but not been linked to ebay

[brendasear]

Hi i have two problems,

I had an old email address under my single name.

I then got married, and changed my name.

I opened a new paypal account with my new name, and added a new email address as i had changed my service provider.  I had also changed my name and address with my bank, and updated these on Ebay. 

I've since had problems obtaining payments from people as my new email address was not linked to my ebay account, however i thought i had corrected that last night but paypal still shows as not being linked.  Therefore my payments are not coming into my new paypal account (and customers are getting frustrated as their payment is showing as unclaimed and they are getting charges).  Why is this?

My other problem is that on looking into my old paypal account it shows that there is still money that has not been transferred to my bank account.  How do i get this money into my bank account please?

Many thanks in advance

Brenda

[PayPal_david]

Hi there Brendasear,

If you have created a new PayPal account with a new email address, the payments may be trying to be sent to your old email address on your old PayPal account. If you can still remember the email address and password, you should try logging in to the account even though you no longer have access to the email address.

If the payments are being sent to the wrongly spelt email address, you would need to contact your buyers in order to ask them to cancel the payments from their account and then resend them to your correct email address using the Send Money tab from their PayPal account.

If you have a balance in your PayPal account, you can click the Withdraw option on your Account Overview page in order to withdraw the funds back to your bank account.

I hope this helps,

David.