email address that shows on customers email notification

[lascroft]

Hi,

I am just performing some live tests and have noticed that the email address that appears on the customers paypal notification is my personal email address.

Whilst I use this address as my PayPal account, how can I change this to be the sales account of the business?

I have found an area which lists my primary email, but i dont want to change that as such, I just want to change the email address that is displayed on customer notifications.

Thanks

Louise

[PayPal_Siobhán]

Hi lascroft, 

You can update the email address your buyer sees by editing your customer service details as per the below:

1. Go to www.paypal.co.uk and log in to your account.
2. Click 'Profile' near the top of the page.
3. Click 'Update' in the 'Business Information' section.
4. Edit your business information and click 'Save'. 

Hope this helps!

Siobhan 

[lascroft]

Hi,

Thanks for the reply.

I can't seem to edit this email, although there is an option to add a new one.  When I try this though it tells me that the email is already in use ??  Well, i guess it is in use, as it is the main sales email address although I can't see where this may be used within my business details.

Would changing this affect all communication between Paypal and I, or does this just relate to the customer communications?

Thanks

Louise