Why do you not allow me to use a valid card?

WychPixie
New Community Member

Hi

 

This happened last month with another card and now with this one.  Just because the expiry date is coming up on my card you don't allow me to use it.  

 

Why is this?  

 

The banks have told me the cards are still valid until the date stated and I can use them anywhere else.

 

Thanks

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1 REPLY 1

PayPal_david
Moderator
Moderator

Hi there WychPixie,

 

Are you trying to send a payment from your PayPal account and you are receiving an error message?

 

If your card hasn't expired yet on your PayPal acount, you should be able to use it towards transactions that you are sending from your account. If you are receiving a message advising that the payment has been refused or declined, the payment would be getting refused by your bank or credit card company.

 

I hope this helps,

 

David.

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